Reading Comprehension

 Formal Letter of Complaint

Michael Hart
22 Greenview Street
Bristol, BS3 4PA
michael.hart@email.com
18 November 2025

Mr. Jonathan Reed
Restaurant Manager
The Willow Garden Restaurant
14 Riverside Lane
Bristol, BS1 2HL

Dear Mr. Reed,

I am writing to express my deep dissatisfaction with the food and service I received during my visit to The Willow Garden Restaurant on 15 November 2025. I chose your restaurant to celebrate a special occasion with my family, but unfortunately, the experience fell far below our expectations.

To begin with, the food was extremely disappointing. I ordered the Grilled Lemon Herb Chicken, which arrived cold and noticeably undercooked. The side vegetables were also soggy and lacked any flavor. My sister’s Seafood Pasta was overly salty, and the prawns tasted as if they were not fresh. Considering the premium prices on your menu, the overall quality of the dishes was unacceptable.

In addition to the poor food, the service we received was unprofessional. Despite the restaurant being only half full, we waited nearly 25 minutes before anyone approached our table. When the server finally arrived, he seemed disinterested and made no effort to apologize for the delay. When we politely raised our concerns about the food, he simply shrugged and said the kitchen was busy, offering no solution or assistance.

I believe that high-quality food and attentive service are essential in any dining establishment, especially one with your reputation. My family and I left the restaurant feeling disappointed and dissatisfied. I kindly request an explanation regarding the issues mentioned and hope you will take appropriate steps to prevent such experiences for future customers. I would also appreciate reasonable compensation for the inconvenience caused.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours sincerely,

Michael Hart

Multiple Choice Questions

1. What was the main purpose of Michael Hart’s letter?
   A. To make a reservation
   B. To compliment the chef
   C. To complain about the food and service
   D. To ask for a job

2. When did Michael visit the restaurant?
   A. 18 November 2025
   B. 15 November 2025
   C. 12 November 2025
   D. 10 November 2025

3. What was the occasion for Michael’s visit?
   A. A business meeting
   B. A birthday party
   C. A special family occasion
   D. A holiday celebration

4. What problem did Michael have with the Grilled Lemon Herb Chicken?
   A. It was too spicy
   B. It was cold and undercooked
   C. It was too expensive
   D. It was not on the menu

5. Why was Michael unhappy with his sister’s Seafood Pasta?
   A. It did not include prawns
   B. It was served late
   C. It was too salty and the prawns were not fresh
   D. It was cold

6. How long did the family wait before a server came to their table?
   A. 10 minutes
   B. 15 minutes
   C. 20 minutes
   D. 25 minutes

7. How did the server react when Michael complained about the food?
   A. He apologized politely
   B. He offered a discount
   C. He ignored the complaint and shrugged
   D. He replaced the food immediately

8. What did Michael expect from the restaurant?
   A. Low prices and simple meals
   B. High-quality food and good service
   C. Free drinks for customers
   D. Fast food and quick service

9. What does Michael request from the restaurant?
   A. A free meal every month
   B. An explanation and compensation
   C. A tour of the kitchen
   D. A chance to speak with the chef

10. How does Michael sign off his letter?
    A. Yours faithfully
    B. Best regards
    C. Yours sincerely
    D. Kind regards

Listening Skill Practice

 

Listen to this Audio Listening : 

🎧 Listening Comprehension Questions

1. What is the speaker’s job in Script 1?
A. A student at a university
B. A teacher at a language center
C. A travel guide

2. How long will the speaker’s trip last?
A. Five days
B. Ten days
C. Two weeks

3. What does the speaker plan to do with her sister?
A. Visit new places and take pictures
B. Stay home and watch movies
C. Go shopping at the mall

4. When does the person in Script 2 usually go for a walk?
A. On Saturday morning
B. On Sunday afternoon
C. Every weekday evening

5. What activity do the speaker and his brother enjoy on Sundays?
A. Playing football
B. Going fishing
C. Riding bicycles

Nutritious Food to Eat

 

Eating nutritious food is essential for a healthy life. The food we eat every day gives our bodies the nutrients needed to grow, stay strong, and fight off diseases. Many people have become more aware of how important a balanced diet is for their health. They have realized that eating well is not only about staying slim, but also about feeling good from the inside out.

Nutritious food includes fruits, vegetables, whole grains, lean proteins, and healthy fats. Fruits and vegetables are full of vitamins and minerals that help the body function properly. For instance, carrots and sweet potatoes provide vitamin A, which keeps our eyes healthy, while spinach and broccoli are rich in iron and calcium. People have added more of these foods to their diets because they have seen how much better they feel after eating them regularly.

Whole grains, such as brown rice, oatmeal, and whole-wheat bread, are also an important part of a balanced diet. They give us energy that lasts longer and help us stay full throughout the day. Many families have replaced white rice and white bread with whole-grain options to make their meals healthier.

Protein is another key nutrient that our bodies need to build and repair tissues. Lean meats like chicken, fish, and turkey are good sources of protein, but plant-based proteins such as beans, lentils, and tofu are also excellent choices. Some people have decided to eat less red meat and have chosen plant-based meals more often. They have discovered that this change not only helps their health but also benefits the environment.

Healthy fats, found in foods like avocados, nuts, and olive oil, are also essential. These fats have helped many people improve their heart health and maintain healthy skin. Nutritionists have recommended that we avoid too much fried or processed food, as these often contain unhealthy fats that can cause heart problems in the future.

Drinking enough water is another part of good nutrition. Water helps digest food, keeps our skin clear, and regulates body temperature. Some people have stopped drinking sugary sodas and have noticed that they feel more energetic and focused throughout the day.

Over the past few years, people all around the world have paid more attention to what they eat. Many have joined health programs, watched cooking videos, or read nutrition labels more carefully. They have learned that small changes, like eating more vegetables and drinking more water, can make a big difference in their lives.

In conclusion, eating nutritious food is not just a temporary habit but a lifelong commitment to good health. Those who have followed a balanced diet for a long time have experienced better moods, stronger bodies, and more energy. By making wise food choices, we can build a healthier future for ourselves and for the next generation.

Comprehension Questions

1. What is the main idea of the text?
   A. Eating healthy food helps maintain good health.
   B. Exercising daily is the only way to stay fit.
   C. Fast food gives more energy than fruits.
   D. Skipping meals makes people healthier.

2. According to the text, what have many people realized about eating well?
   A. It only helps people lose weight.
   B. It makes food less enjoyable.
   C. It improves how they feel and function.
   D. It has no effect on their health.

3. Which vitamin do carrots and sweet potatoes provide?
   A. Vitamin D
   B. Vitamin A
   C. Vitamin B12
   D. Vitamin K

4. Why have many families replaced white rice with brown rice?
   A. It tastes sweeter.
   B. It is considered a healthier choice.
   C. It cooks faster.
   D. It is cheaper than white rice.

5. What have people discovered after choosing plant-based meals more often?
   A. It benefits their health and the environment.
   B. It makes them gain more weight.
   C. It costs more money to prepare.
   D. It reduces the variety of their meals.

6. Which of the following foods contains healthy fats?
   A. Fried chicken
   B. Candies
   C. Avocados
   D. Ice cream

7. What have some people noticed after drinking less sugary soda?
   A. They feel more energetic and focused.
   B. They feel more tired and sleepy.
   C. Their skin becomes dull.
   D. They get sick more often.

8. What is one benefit of drinking enough water?
   A. It helps regulate body temperature.
   B. It causes dehydration.
   C. It adds calories to the diet.
   D. It slows down digestion.

9. What have many people done to learn more about nutrition?
   A. Ignored food labels.
   B. Joined health programs or watched cooking videos.
   C. Eaten more junk food.
   D. Avoided reading about health.

10. What have people who followed a balanced diet for a long time experienced?
    A. Poor digestion and bad moods.
    B. Better moods and stronger bodies.
    C. More health problems.
    D. Weak immune systems.

Listening Comprehension Worksheet

 

Audio: 'Let’s Talk About Food | Learn English with Fun Food Conversations | English Podcast for Beginners'

Instructions: Listen to the audio carefully and choose the best answer (A–C) for each question.

1. What is the main topic of the conversation?

·       A. Talking about travel

·       B. Talking about food

·       C. Talking about sports

2. Where does the conversation mostly take place?

·       A. In a restaurant

·       B. In a school

·       C. In a park

3. What kind of food do they mention enjoying for breakfast?

·       A. Pancakes

·       B. Pizza

·       C. Sandwich

4. Why does one speaker like cooking?

·       A. It’s relaxing

·       B. It’s fast

·       C. It’s expensive

5. Which food do they say is healthy?

·       A. Ice cream

·       B. Salad

·       C. Cake

6. What do they say about fast food?

·       A. It’s not very healthy

·       B. It’s the best choice

·       C. It’s always cheap

7. What drink do they talk about during the conversation?

·       A. Coffee

·       B. Soda

·       C. Water

8. What is one person’s favorite type of cuisine?

·       A. Italian

·       B. Japanese

·       C. Indian

9. What do they say about trying new foods?

·       A. It’s fun

·       B. It’s scary

·       C. It’s boring

10. What is the final message of the conversation?

·       A. Eat more junk food

·       B. Enjoy eating and stay healthy

·       C. Avoid cooking