Reading Comprehension

 Formal Letter of Complaint

Michael Hart
22 Greenview Street
Bristol, BS3 4PA
michael.hart@email.com
18 November 2025

Mr. Jonathan Reed
Restaurant Manager
The Willow Garden Restaurant
14 Riverside Lane
Bristol, BS1 2HL

Dear Mr. Reed,

I am writing to express my deep dissatisfaction with the food and service I received during my visit to The Willow Garden Restaurant on 15 November 2025. I chose your restaurant to celebrate a special occasion with my family, but unfortunately, the experience fell far below our expectations.

To begin with, the food was extremely disappointing. I ordered the Grilled Lemon Herb Chicken, which arrived cold and noticeably undercooked. The side vegetables were also soggy and lacked any flavor. My sister’s Seafood Pasta was overly salty, and the prawns tasted as if they were not fresh. Considering the premium prices on your menu, the overall quality of the dishes was unacceptable.

In addition to the poor food, the service we received was unprofessional. Despite the restaurant being only half full, we waited nearly 25 minutes before anyone approached our table. When the server finally arrived, he seemed disinterested and made no effort to apologize for the delay. When we politely raised our concerns about the food, he simply shrugged and said the kitchen was busy, offering no solution or assistance.

I believe that high-quality food and attentive service are essential in any dining establishment, especially one with your reputation. My family and I left the restaurant feeling disappointed and dissatisfied. I kindly request an explanation regarding the issues mentioned and hope you will take appropriate steps to prevent such experiences for future customers. I would also appreciate reasonable compensation for the inconvenience caused.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours sincerely,

Michael Hart

Multiple Choice Questions

1. What was the main purpose of Michael Hart’s letter?
   A. To make a reservation
   B. To compliment the chef
   C. To complain about the food and service
   D. To ask for a job

2. When did Michael visit the restaurant?
   A. 18 November 2025
   B. 15 November 2025
   C. 12 November 2025
   D. 10 November 2025

3. What was the occasion for Michael’s visit?
   A. A business meeting
   B. A birthday party
   C. A special family occasion
   D. A holiday celebration

4. What problem did Michael have with the Grilled Lemon Herb Chicken?
   A. It was too spicy
   B. It was cold and undercooked
   C. It was too expensive
   D. It was not on the menu

5. Why was Michael unhappy with his sister’s Seafood Pasta?
   A. It did not include prawns
   B. It was served late
   C. It was too salty and the prawns were not fresh
   D. It was cold

6. How long did the family wait before a server came to their table?
   A. 10 minutes
   B. 15 minutes
   C. 20 minutes
   D. 25 minutes

7. How did the server react when Michael complained about the food?
   A. He apologized politely
   B. He offered a discount
   C. He ignored the complaint and shrugged
   D. He replaced the food immediately

8. What did Michael expect from the restaurant?
   A. Low prices and simple meals
   B. High-quality food and good service
   C. Free drinks for customers
   D. Fast food and quick service

9. What does Michael request from the restaurant?
   A. A free meal every month
   B. An explanation and compensation
   C. A tour of the kitchen
   D. A chance to speak with the chef

10. How does Michael sign off his letter?
    A. Yours faithfully
    B. Best regards
    C. Yours sincerely
    D. Kind regards